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At the beginning of the year I wrote to all our exhibitors, visitors and contractors regarding how we plan to make some fundamental operational improvements to the show to ensure that no one encounters any of the issues experienced during FIA16.
With our exhibitors and visitors at the heart of this action, we have established a working group to examine how we can improve our levels of service and ensure all our customers get the most from their time at the show. Central to this will be the employment of a Head of Customer Services who will be starting with us in July.
So far we have agreed to implement the following changes:
• Provide more timely communications to our exhibitors, visitors and contractors so they can make more informed decisions.
• Provide more customer service staff to assist with visitor’s journeys.
We have now also started our planning meetings with our all our various contractors who are now fully briefed on our commitment to complete build-up 24 hours earlier, introduce a ‘rehearsal Sunday’ and have cafes open at 7am every trade show morning prior to the show opening at 9am.
We are working really hard to make the 2018 show completely fit for purpose both operationally and from a content point of view. We’re already quite excited about some of the developments and I’ll look forward to updating you when items are confirmed.
Equally, if you have any thoughts regarding any of these improvements, please get in touch. We value your opinion as we move forward with our plans.
On top of all this, we are mid-way through the construction of our new Hall 1 facility providing permanent exhibition and conference facilities for the Airshow and beyond.
In the meantime check out our webcam where you can see the latest developments in the construction of the new permanent Hall 1 which will open next spring ahead of the Farnborough International Airshow 2018.