Who do I contact if I haven’t received my tickets?
Please call the ticket hotline on 0844 209 1746. Please have your booking reference to hand when you call.

Is there a group discount?
A group discount is available of 5% on group tickets of 20 or more. This is only available for tickets booked in advance and not on day.
For Groups: +44 (0)20 7014 8444 or groups@seatem.com
For Coach Operators: +44 (0)20 7014 8440 or coach@seatem.com
Or contact the organisers on: +44 (0)1252 532800 or enquiries@farnborough.com

Is there a whole weekend ticket?
Currently, it is not possible to purchase a whole weekend ticket that will give you admittance on both Saturday and Sunday.

What is the Enthusiasts’ Day?
The idea of Enthusiasts’ Day is to offer genuine aircraft enthusiasts the opportunity to visit the show on a trade day when the show is otherwise not open to the public. Enthusiasts’ Day is Friday 23rd July 2010 and will feature an extended flying display. The Enthusiast Day package includes entry, grandstand seating, parking and a souvenir programme. Tickets are limited and will be sold on a first come first served basis to only those who are eligible.

Who is eligible to purchase Enthusiasts’ Day tickets?
Only Friends of Farnborough members and Key Publishing subscribers are eligible to buy tickets to attend the airshow on Enthusiasts Day and. To become a Friend of Farnborough, please register here

How can I buy a ticket for Enthusiasts’ Day?
TBC

Do you book a ticket for a specific day?
Tickets are not dated. If you purchased a ticket you could either come on Saturday or Sunday.

Can I visit the airshow in the week?
No. The trade week is strictly open to trade aerospace professionals only. However, eligible aviation enthusiasts can purchase tickets for the Enthusiasts’ Day on Friday 23 July (see above).

FLYING DISPLAY
Is the show the same on both days?
The format of the show is the same on both days. The only difference in the flying display is that the Red Arrows open the display on Saturday 24 July and appear towards the end of the display on Sunday 25 July.

When are the aircraft in the flying display confirmed?
A provisional list will be available and on the website from late spring 2010.

What time does the flying display start and end?
The flying display starts at approximately 12.30hrs and runs for about 4 ½ hours.

Are the Red Arrows there both days?
TBC

TRAVEL AND ACCOMMODATION
How do I get to the site?
The easiest way to travel to the show is by train. South West Trains run a service from London Waterloo to Farnborough main station. Other stations nearby are Aldershot and Northcamp. The organisers of the show run complementary buses from all of these three stations into the showground.

Is car parking available at the event?
There is ample parking for visitors and parking is free. Some car parks are located at different ends of the aerodrome and may require a short walk to the main exhibition area. There are free shuttle buses running from car parks situated further away from the Airfield direct to the show site.

Can I bring my car?
Yes. Parking is free but due to the high number of visitors it is always best to travel by train to avoid traffic congestion.

Do I have to pay for parking?
Parking is free.

What time do car parks open and close?
Car parks will open at 7am and close at 7pm each day.

Coach parking – do coaches have to pay to park?
Coach Parking is free.

Will there be signposts and directions on site?
The showground is very well signposted both inside and out. A map of the showground and its facilities will be available for the show organizers’ office or certain points within the main exhibition area.

How can I find accommodation?
Aldershot Tourist Information Centre can help find suitable accommodation or contact the organizers who can put you in touch with an agent.

Aldershot Tourist Information Centre
39 High Street
Aldershot
Hampshire
GU11 1BH

Phone: + 44 (0)1252 320968
Phone: + 44 (0)1252 311474
Fax: + 44 (0)1252 311479
Email: mail@rushmoorvic.com
Websites:
www.hampshirescountryside.co.uk/
www.visit-hampshire.co.uk/

If I stay in Hampshire for the whole weekend, what else can I do in the local area?
Farnborough is located in Hampshire – an English county that offers a rich portfolio of stunning countryside and coastal scenery, historic cities, exceptional food and some of the UK’s most picturesque villages. Hampshire has a rich and vibrant heritage - including the world’s finest collection of historic ships, major stately homes and the beautiful New Forest -.that has left a substantial legacy for visitors and residents to enjoy. An hour by road/rail from London, Heathrow or Gatwick, places you in the county’s centre.
For further information about what to do in the local area, please visit the following websites:
www.hampshirescountryside.co.uk/
Hampshire Guide
www.visitsoutheastengland.com/
www.visit-hampshire.co.uk/

DISABLED FACILITIES
What facilities are there for disabled visitors?
The show is mostly ground level access and any steps or first floor public areas can be accessed by a lift or stair platform lift. Other disabled facilities include:

• Disabled car park
• Disabled viewing platform
• Disabled toilets throughout the show site
• Changing facilities
• Show mobility (for the hire of wheelchairs and motorised scooters)

Whilst we do not allow animals on site, guide dogs or assistance dogs are permitted.

As a disabled visitor, can I bring my carer with me?
Airshow organizers will give one complimentary ticket to carers or companions accompanying registered disabled visitors. To register for this offer please contact the organizers’ office on +44 (0)1252 532800 before 1600hrs on Sunday 18th July 2010. You will need to supply us with your public show ticket booking reference number and a disability registration number. We will then mail one complimentary Carer ticket to you, free of charge.
Our website has been developed with you in mind. The site complies with W3C level 2 (AA) standards and where possible Level 3 (AAA). You can find all of the accessibility information by following this link and the accessibility keys are activated on every page. If you do have difficulties with your screen reader or adaptive input devices we want to know. You can contact our web development team at farnborough@cooltide.com

FOOD
What type of food can I buy on site?
A variety of food outlets on site will cater for all tastebuds. A restaurant located in the main exhibition area offers hot and cold buffet options. In addition to this a number of coffee shops are located in the halls, outdoor food courts offering fast food, vegetarian and international cuisines.

Can I bring a picnic?
Yes

ANIMALS
Can I bring my dog to the airshow?
No. Because of the noise and time of year, we also kindly request that visitors do not bring their dogs and leave them in cars parked in the car park. Guide dogs and assistance dogs are permitted.

BABY CHANGING FACILITIES
Are there baby changing facilities?
Yes. A number of changing facilities are available around the site. The location map will indicate where these areas are.

SMOKING
Can I smoke at the airshow?
Smoking is not permitted in any of the halls or chalets or restaurants.

MEDICAL FACILITIES
Is there a pharmacy on site?
No, however, there is a medical centre and a shop that sells paracetamol and simple first aid items.

What do I do if I hurt myself?
Medical Services throughout the site are provided by the Event Medicine Company. In event of injury or illness locate the Medical Centre or contact any of the Organisers or Security Staff who will arrange assistance.

MERCHANDISE
When will the 2010 DVD be available for purchase?
The Airshow DVD will be available to purchase from September 2010.

Is there event merchandise on site?
Yes. Event programmes and DVD will also be available to buy online at www.farnborough.com after the event.

LOST CHILDREN
What should I do if I become separated from my child?
Any lost children would be taken to the Lost Children Facility which is co-located with the onsite medical centre. If a child is lost, then the adult should report to the medical centre, organizers office or locate any of the show organizers/police at the show. The show control office monitors the show activities via cctv. Tip: Place a name and mobile number on a piece of paper and put in your child’s pocket.

WEATHER CONDITIONS
What happens in the event of extreme weather? Will the show still go ahead?
The flying display will take place if it is raining, however, the organizers retain the right to cancel any part of the flying display due to adverse weather conditions.